Race, Ethnicity, and Other Patient and Clinical Encounter Characteristics Associated with Patient Experiences of Access to Care

Ensuring that all patients have equal access and treatment in healthcare is a top priority. To assess current progress, a team of Penn Medicine faculty studied the relationship between patient experiences within the University of Pennsylvania Health System (UPHS) and race, ethnicity, and other sociodemographic characteristics. Using the Press Ganey (PG) Outpatient Medical Practice Survey, researchers discovered that racial and ethnic minority groups reported lower scores regarding timely access, communication, and respect in their healthcare experiences. Read more.